General Dynamics' SATCOM Technologies announced today the introduction of a new concept for producing and delivering select SATCOM standard products to its customers called: Products, 'Ready-to-Go.'
Marvin Shoemake, SATCOM Technologies' Vice President for Sales and Business Development, said, "Last year we held extensive briefings with our customers to learn first-hand what they needed most from us. They asked; and we listened," Shoemake said.
"Top on our customer's list was a streamlined process to get our most reliable, field-tested and, in many cases, type-approved products delivered within 30-days of an order. As a result, we are launching this year our Products, Ready-to-Go or RTG program.
Included in SATCOM Technologies' RTG product offerings are popular fixed antennas and control systems in C through Ku-Bands; VSAT antennas and their mounts also in C through Ku-Bands and select electronic products including Low Noise Amplifiers and Solid State Power Amplifiers.
"As new products are added to our RTG program, SATCOM Technologies will release details over the next few months of their availability to our customers," Shoemake added.
"Like our new Ready-to-Go product offerings," Shoemake said, "SATCOM Technologies' revised its CustomerCare program in response to customer demand.
"SATCOM Technologies' CustomerCare is based on our customer input that made it clear a timely response and improved, sustained communications are critical factors for success."
"As a result, we streamlined our CustomerCare decision-making to provide quick answers and solutions to customer questions or problems, and we enhanced our Help Desk to serve as a primary information portal to help our customers navigate our organization to get the help they need."
True, 'One Stop Shop'
"Throughout the global SATCOM Market, only SATCOM Technologies can offer a true, 'One Stop Shop' experience for its customers."
"SATCOM Technologies is unique in the market due to the depth and breadth of our offerings. From antennas to solid state amplifiers and from simple systems all the way to complex deep space telescopes, SATCOM Technologies has solutions for any requirement. The RTG product initiative and our new CustomerCare program are prime examples of how we are working to meet the demands of our customers." Shoemake said.